Platinum Emergency Services Ltd (“us”, “we”, or “our”) operates
https://www.platinumemergency.com (“the Site”). This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of either the Site, telephone, site and or home visit, including and all electronic communications.
We are company number 08197487. Our registered office location: 6 Salop Road, Walthamstow, London E17 7HT.
We use your Personal Information only when you make contact with us via our website, email or telephone in order to make an enquiry. By using the Site and our services, you agree to the collection and use of information in accordance with this policy.
Our policy complies with the Data Protection Act 2018 (the Act). The law requires us to tell you about your rights and our obligation to you in regards to the processing and control of your personal data. We do this now, by requesting that you read all the information provided below.
Except as set our below, we do not share, or sell, or disclose to any third party your personal information.
- Data Protection Officer
We have appointed a data protection officer (DPO) who is responsible for the storing of
of your personal information.
your legal rights, please contact our DPO on 0208 521 9518 or alternatively you can
email on [email protected].
- Data we process
While using our Site and services, we may take or ask you to provide us with certain
personally identifiable information that can be used to contact or identify you.
Personally identifiable information may include but not limited to your name, email
address, telephone number and full postcode (“personal information”). When you
contact us to book a job via the telephone, you will be asked to provide us with the
same information, however, during this conversation, you will also be asked your
full home address as well as payment information. We are committed to protecting
your privacy and the confidentiality of your personal information. We undertake to
preserve the confidentiality of all information you provide to us whether via the
telephone, email, face to face or via the internet.
What are cookies
Cookies are text files containing small amounts of information, which computers or
mobile device downloads when you visit a website. When you return to websites – or
visit websites that use the same cookies – they recognise these cookies and therefore
your browsing device can often give the user a faster and better experience.
Cookies may be either “persistent” cookies or “session” cookies:
Will be stored by a web browser and will remain valid until its set expiry date, unless
deleted by the user before then.
On the other hand, will expire at the end of the user session, when the web browser is
Cookies do not typically contain any information that personally identifies a user, but
personal information that we store about you may be linked to the information stored
in and obtained from cookies.
These cookies also help us better understand user behaviour as well and can identify
to ourselves which parts of our websites people have visited and for how long their
engagement with our site was. They may also be sued to help us to display
advertisements relevant to you and to help us analyse the use and performance of
our website and services.
that may be stored on your compute when you visit our website.
We treat information collected by cookies as non-personal information, however, to the
extent that Internet Protocol (IP) addresses or similar identifiers are considered
personal information by law, we also treat these identifiers as personal information.
Similarly, to the extent that non-personal information is combined with personal
information, we treat the combined information as personal information for the
Most browsers allow you to refuse to accept cookies and to delete them. The methods
for doing so vary from browser to browser, and from version to version. You can
however obtain up-to-date information about blocking and deleting cookies via these
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome) ; or
preferences (Firefox); or
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera); or
manage-cookies (Internet Explorer): or
(e) https://support.apple.com/kb/PH21411 (Safari); or
Please do note using the ability to block our site cookies may mean you may not be
able to use all the feature on our website.
Cookies we have no control over
Accessing websites is mostly carried out through browsers such as Google Chrome,
Safari etc. In most instances these browsers collect and collate information about your
use of their browsers which often includes but is not limited to website pages you visit,
time spent on such website, IP addresses, etc.
As such, Platinum Emergency Services Ltd has no control whatsoever over the use
of your data and personal information through browsers and therefore has no liability
for the collection, storage or use of this information in any capacity.
In these instances, if you are concerned about what information maybe outside our
control, you should direct your concerns to your appropriate browser provider.
Third party websites
Our website includes hyperlinks to third party websites. We have no control over, and
are not responsible for the privacy policies and practices of third parties or their
that you have accessed through the use of our site or services.
4. If you do not provide personal information we need
Where we need to collect personal data, or under the terms of a contract we have
with you, and you fail to provide that data when requested, we may not be able to
because we will not have collected any of your personal information.
5. Communicating with us via telephone
When you contact us via telephone to book a job request, we record your request.
This recording is held for a period of 90 days. We keep personally identifiable
information that is associated with your message.
6. Communicating with our staff members and record keeping
Whilst our engineers are attending your works request at your home. They are required in all instances to take photographs whilst completing your job and associated reports.
In some instances, photographs can hold personal information or contain people and places of which can at times be identifiable.
All photographs taken from all works request are held on our systems indefinitely and are always shared with our customer(s) via our digital job reports.
Site video & Audio
In accordance with the protection of our lone workers and record-keeping. We reserve the right to monitor our staff for the purpose of their and our customer(s) safety.
At times video, audio and photographs may be used on our Youtube TV channel. At no times will this information contain any type of personally identifiable information about our customer(s) or their location.
7. Making A Complaint
When we receive a complaint, the recorded information may be used to resolve your
complaint. All complaints must be received in writing within 28 days upon receipt of
or requesting our services or within 7 days of the issue becoming know to the
Please do note in some instances where information is only stored by ourselves for a
limited time period. A complaint may not be possible to resolve if we no longer hold
some or all of the information required to investigate a complaint. In these instances
you will be notified in writing that we are unable to progress with the issues raised.
Control over your own information
8. Your duty to inform us of changes
You are personally responsible to inform us of any changes relating to your
personal information that we may hold for you.
9. Removal of your information
If you no longer wish to use our services, you can inform us and your personal
information will be removed within 14 days from all of our systems.
If you are in any way dissatisfied about how we process your personal information, you
have a right to lodge a complaint with the Information Commissioner’s Office (ICO).
This can be done at https://ico.org.uk/make-a-complaint/. We would, however,
appreciate the opportunity to talk to you about your concern before you approach the
At Platinum Emergency Services Ltd, your privacy is of paramount importance to us