We are small enough to care, yet big enough to cope. As a local business, our values and foundations are built on communication at all times with our customers.
As Managing Director of Platinum Emergency Services Ltd, our core values were instilled in me whilst serving in the marines. A number of these core values and ethics have been transferrable into our everyday lives, which includes
It goes without saying but sometimes it needs to be said that humour and a smile go a long way. At times there is not much to smile about whilst being a plumbing and heating engineer. Some days it seems as though you are only ever giving people bad news and the road is constantly uphill. From the client’s perspective when the chips are down we dig in. We always feel it is essential for the client to see that our team and engineers are cheerful, therefore we ensure we always remain helpful and approachable.
To be an engineer within Platinum Plumbers London, you have to be able to work under pressure whether this is a time or money constraint. Our engineers are first and foremost great problem solvers who are able to grasp issues quickly and hit the ground running. Working problems through until all the issues have been resolved.
The bad news is never easy to give to anyone. At no time have we ever come across a customer who was glad their boiler was broken. Therefore it is never easy, to be frank, and truthful with a client who is often already distressed, however, at all times we will muster the courage, to always be frank, and honest with our clients regarding their options.
As engineers, there are times when the client or their tenants naturally think that they know best or sometimes wishes to instruct us to do something that is not permitted. It is at these times that our engineers must have the fortitude to show and demonstrate to the customer that their options are limited by the situation they have. We are here to serve our clients and this is maintained by leadership, maintaining a sound logical respectful approach at all times.
At Platinum, we will always put ourselves in the customer’s shoes. Our company motto is founded on “your emergency is our priority” and we do not take this trust lightly. We shall always ensure that we always travel the extra mile with our clients because a business without good people is not a business.
There are at times, our engineers through their experience will know from the outset that a job will become problematic prior to starting, however, this never deters our engineers from attending to our customer’s needs. No one enjoys a challenge and getting dirty more than us.
All our engineers have to undertake comprehensive in house training as well as a raft of external training courses before we even consider letting them lose for our clients or within our client’s properties. At Platinum, education and training are paramount to our engineer’s success. We always ensure all of our engineers are respectful, competent, qualified and licence for your safety and peace of mind.
Problem-solving is at the heart of everything that we do, it is in our DNA especially in an emergency situation is where we thrive. Our engineers are all trained to think outside of the box and we use real-life scenarios and issues whilst undertaking their training and development stages. Over the last 15 years, we have never failed to perform a single task or instruction for any client. Let us start to give you solutions that remove your problems today.
