Our East London Plumbing Service
Plumber in East London and more specifically providing the whole of London with London emergency plumbers was the initial concept of the idea we started with. Having a 24-hour plumbing service that was able to offer London emergency plumbers as well as pre-booked appointments throughout East London is where we started.
Our East London plumbers services had not always been open to the general public. When we started trading in 2004 and up until we moved into East London in 2007, both our regular plumbing pre-booked services alongside our emergency plumbing services were only available to insurance companies as their appointed approved plumbing and heating contractors.
The Rationale Behind The Emergency Plumber London idea
When we then moved our offices into East London we knew our East London plumbers service had to be something quite special and unique to ensure we stood head and shoulders above any other London plumber.
With this in mind we set out three clear London plumbing objectives:
(1) Open and available to everyone 24/7.
(2) To be as affordable and competitive as possible without affecting our 1st class services.
(3) Simple to use service with outstanding customer support and communication.
With simple ideas often comes great complex networks that not only have to be understood from the ground up but be built and tested. So how did we go about completing these objectives.
(1) We built our call centre around a simple to use Help Desk, where anyone can call throughout East London and in the future, the whole on London. Regardless if you are a homeowner, tenant, landlord or a London business, anyone can call and book one of our East London plumbers.
(2) Every week we cross-reference the market place amongst the five major plumbers and plumbing companies in London to ensure we are as competitive as possible. This ensures our Plumbers in East London plumbing services remain available to everyone.
We have no intention of being the cheapest London plumbing service possible because we shall never compromise our quality over price. We are committed to remaining as affordable to as much of London as possible.
(3) From your initial contact with ourselves, you will quickly realise why we are called Platinum. Our whole East London plumbing business has been built around you and we put you at the heart of every plumbing decision we make.
Our London Customer Support Team
From your initial phone call, you speak to a human and not just anyone, someone that will listen, help and guide you from start to finish. Our help desk team are all highly-trained individuals who work relentlessly day and night organising and prioritising our teams of East London plumbers, heating or gas engineers and giving you advice.
Every job booked gets allocated an individual plumbing or heating engineer from start to finish. This gives you the unique ability to speak to the London plumber who is attending to yours and your London property needs before, during and after our site visits. Once booked into our system, you will receive a confirmation email informing you that your work request has been assigned to one of our dedicated plumbers in East London
Pricing & Pricing Structure For Our Plumbers
You will quickly see that our price and pricing structure is:
Clear
We do not have different charges for different days, different times of days or different days of the year for any of our London plumbers.
You are simply either in hours or out of hours. In hours are Monday to Friday 9 am – 5 pm. Out of hours are at every other time.
Fair
Fixed prices for everyone:
Charged Per Day; or
Charged Per Half Day; or
Charged Per Hour; or
Charged Per Half Hour
Transparency
We understand most London plumbers have less than a good reputation and some rightly deserved. We all know a friend with a bad plumbing story to tell or you may have had a bad London plumbing experience yourself.
With this in mind, communication is also at the heart of everything we do. We always turn up on time every time and you are always directly contacted and updated by your assigned London plumber, normally 30 minutes to 1 hour before we arrive. We know that waiting in can often be frustrating and occasionally an engineer will be late but as part of our excellent service if an engineer is going to be late due to traffic or any other unforeseen
All our East London plumbers and heating engineers are geotagged and trackable. All London plumbing jobs are completed by a digital job report signed off directly by you.
Job photos are all digital and provided with our digital job reports. All invoices, receipts, and payments are completed digitally. All the above digital records are emailed directly to you whilst any of our London plumbers are with you giving you total control with peace of mind every time.
Customers often comment they wished they had found us sooner.
Our Plumbing Reviews
Ultimately we can all write about ourselves in glowing words and we are no different in being able to write about our London plumbers and services, however as they say the proof is in the pudding.
For us, we always know how well we are doing by the amount of thanks and appreciation our London customers show as well as what our customers have to say about our London plumbers when they write their reviews about their experiences using any of our plumbing services.
Read our reviews here Platinum London plumbing services and try one of our London plumbers today.
