Finding a Genuine 24-hr Emergency Plumbing Company

Finding a qualified and reliable plumbing company in today's society is like finding a needle in a haystack.  Most companies advertised that they operate on a 24-hr/365 days a year basis, however, should some emergency happen at say 3:00 a.m. and you call some of these companies, either of two things would happen: the phone line rings without any answer and if you are lucky enough to have an actual human being and not a machine pick up the call, you are told that no plumber is available and that one can be scheduled in for first thing in the morning.  Well my answer to that is always "NO".  24 hours should mean exactly what is says 24 hours. Some companies will have hidden charges and tell you "we do not have any call out charges", however, once the plumber has come to your property and show you the bill after the work has been completed, you will need to take out a mortgage to pay it.  Why can't they be honest enough to say to you, well ours charges are this, either per hour or per half hour.  Some companies have different charges for different times of the day or evening.  Why does everyone have to make things so complicated? How often do we get companies who sent a plumber out and then that person totally disappears in your home only to return one hour later with the bill.  We all want a company who will be professional enough to diagnose the problem firstly and inform you every step of the way as to what is happening.  As customers, we should be offered options as to the next step to be taken so that we can decide for ourselves if we want to go for the cheaper or the more expensive option in getting the problem fixed.  How often are you told that a plumber will be with you within a certain time and that  time has passed and still no plumber.  why do that do that?  Why can't they give you a rough estimate and if they are running late, telephone you to inform you what is happening.  Is that too much to ask?  I will tell you why, because they think that as customers, you are not important and you can wait.  where are the days when a customer was "King"? Plumbing services are in great demand and there are a lot of young people who are training in this highly demanded skill.  After all, the job can sometimes be dirty and back breaking but the real satisfaction at the end of it is to know that you have solved a problem that could potentially lead to a disaster. May people might think that a plumber is there only to fix a leaking pipe, but this is far from the truth.  The role of a plumber can vary from installation of a bathroom, fixing a leaking radiator, fixing taps, making sure that hot and cold water feeds are working properly, just to name a few. We see on programmes like "Wanted Down Under - Australia", that plumbers are in great demand. At Platinum, we are experts in finding decent plumbers and are a genuine 24-hr emergency company.